Quality & Training Specialist - AIS - Indonesian
Core
Ensure safety policies are enforced accurately and consistently at scale through quality assurance, auditing, and training for human moderation teams.
Role type
Quality & Training Specialist (Trust & Safety)
Builds
Human moderation operations and safety enforcement
Domain
Trust & Safety / Content Moderation
Required skills
Quality Assurance auditing, Root Cause Analysis, Policy interpretation, Calibration leadership, Data visualization, Training delivery, Stakeholder management, English fluency, Indonesian fluency
Preferred skills
Experience in high-volume operational environments, Attention to detail
Technologies
QA dashboards, RCA tools, Calibration platforms, AI tools
Responsibilities
Conduct analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards. Perform Root Cause Analysis on recurring quality issues to drive process optimization. Interpret safety guidelines and validate benchmark data for enforcement accuracy. Lead calibration sessions to ensure consistency across moderation teams. Manage and resolve complex edge cases and drive policy cascading to partners. Leverage AI and reporting tools to generate comprehensive quality reports. Lead or support training rollouts for new policy changes and operational guidelines.
Seniority
Individual Contributor
