Quality & Training Specialist - LMO - Malay
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis (RCA) on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure compliance with Trust & Safety standards.
Role type
Quality Assurance & Training Specialist (LMO)
Builds
Operational guidelines, calibration standards, and training materials for content moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis (RCA), Policy interpretation, Calibration leadership, Data visualization, Training delivery, Stakeholder management, Fluency in Malay, Fluency in English
Preferred skills
Experience in high-volume operational environments, Attention to detail
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