体验线索运营（业务分析方向）-CQC
Core
Analyze user pain points and experience anomalies across content and account products via complaint channels to drive safety and ecosystem improvements.
Role type
Senior business analyst (safety & experience)
Builds
Safety and ecosystem optimization solutions for content and account products
Domain
Internet platform safety and user experience
Required skills
data analysis, strategic thinking, problem decomposition, resource coordination, written communication
Preferred skills
AI tool implementation, large model application, experience in safety governance
Technologies
AI tools, large models
Responsibilities
Investigate user pain points from complaint channels to identify safety and experience issues; Generate periodic analysis reports and drive optimization plan execution; Implement AI tools and large models to improve operational efficiency and issue detection volume.
