Operation Guidelines & Standard Specialist - Singapore - VSO
Core
Operational bridge translating policy intent into scalable workflows, managing SOPs, and improving decision consistency across frontline teams.
Role type
Senior IC operations specialist (policy & process)
Builds
Operational workflows, guidelines, decision-making frameworks, and knowledge management systems
Domain
Business Process Outsourcing (BPO) / Operations
Required skills
policy translation, SOP design, cross-functional coordination, data analysis, risk assessment, global program management
Preferred skills
policy enforcement workflows, process improvement, operational reporting, high-volume environment experience
Technologies
AI tools
Responsibilities
Translate complex policies into actionable operational workflows; Build and maintain knowledge management systems and SOPs; Leverage AI tools to enhance documentation quality; Collaborate with Policy, Product, and Quality teams; Review quality metrics and appeals data to identify execution gaps; Support global policy change management and implementation.
Seniority
Senior, hands-on IC
