金融服务处置运营-财经
Core
Coordinate cross-functional teams to manage customer complaints, implement consumer protection governance, and drive process optimization based on data insights.
Role type
Consumer protection and complaint operations specialist
Builds
Closed-loop resolution for customer complaints and internal governance initiatives
Domain
Financial services / Regulatory compliance
Deliverable
client delivery
Required skills
Cross-functional coordination, complaint management, consumer protection governance, data analysis, process optimization, meeting facilitation, report writing
Preferred skills
Financial, legal, or public administration background, external communication, complex problem solving
Responsibilities
Attend and document meetings with relevant departments, track and close the loop on complaint reduction and governance initiatives, coordinate resolution of escalated complaints across business, customer service, risk, and legal teams, synthesize data to identify high-frequency issues and drive root-cause fixes
