服务流程效率运营专家（AI质检方向） - 抖音电商
Core
Plan AI quality inspection model strategies, build evaluation systems, and drive the operationalization of AI agents for e-commerce customer service scenarios.
Role type
AI Quality Inspection Operations Specialist (E-commerce)
Builds
AI quality inspection agents, knowledge bases, and evaluation mechanisms for customer service.
Domain
E-commerce / Customer Service / AI / Large Language Models
Deliverable
production ML models
Required skills
AI model strategy planning, LLM application logic, data analysis (SQL/Excel), cross-functional project management, requirement prioritization, content library construction.
Preferred skills
E-commerce platform experience, customer service operations background, smart QA tool operations.
Technologies
Large Language Models (LLMs), AI Agents, SQL, Excel.
Responsibilities
Define AI quality inspection strategies and iteration directions for different service scenarios; build and maintain knowledge bases and content libraries to support model training; drive the launch and optimization of AI quality inspection products; establish cross-team collaboration mechanisms for AI empowerment; conduct data-driven analysis on model coverage and accuracy to identify optimization opportunities.
Seniority
Mid-level, hands-on IC
