TikTok Shop - Emergency Response Management Operations Manager
Core
Manage global time-sensitive emergencies and escalations for TikTok Shop to mitigate legal, regulatory, reputational, safety, and ecosystem risks.
Role type
Senior IC emergency response operations manager
Builds
Business-critical processes for e-commerce risk prevention and incident resolution
Domain
E-commerce platform governance and trust & safety
Required skills
cross-functional stakeholder consensus, root-cause analysis, strategic containment response, e-commerce legal/regulatory risk management, incident/crisis management, data interpretation, independent decision-making
Preferred skills
global team collaboration, strategic thinking, complex solution proposal
Technologies
e-commerce infrastructure, policies, products, tools, systems, and data
Responsibilities
Triage high-priority escalations and lead investigations; develop subject matter expertise across e-commerce infrastructure; create frameworks for emergency management; monitor KPIs and escalations trends; navigate legal and regulatory frameworks for compliance
Seniority
Senior, hands-on IC