AI Agent Product Manager Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2027 Summer
Core
Design and iterate AI agent capabilities for TikTok's customer service platform to autonomously resolve user issues and support human agents.
Role type
Product Manager Intern (AI Agents)
Builds
AI-powered customer service experience (chatbot and ticketbot) for hundreds of millions of users
Domain
Consumer Social Media / AI Customer Service
Deliverable
product features
Required skills
AI/LLM architecture, conversation strategy, knowledge/SOP integration, tool use, data metrics definition, user research, case analysis
Preferred skills
LLM/AI agent development (prompt engineering, RAG, tool calling, agent frameworks), data analysis tools (SQL), A/B testing, evaluation design
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