商家达人BPO管理运营（自助中心） - 抖音电商
Core
Manage BPO delivery operations for Douyin E-commerce's self-service centers, ensuring target achievement through vendor oversight and process optimization.
Role type
Senior BPO Operations Manager
Builds
Standardized BPO delivery workflows and operational dashboards for Douyin E-commerce
Domain
E-commerce / Business Process Outsourcing
Required skills
Vendor management, delivery planning, data analysis, process optimization, cross-functional collaboration
Preferred skills
Content e-commerce operations, BPO delivery management
Responsibilities
Develop delivery plans based on monthly targets, monitor BPO metrics and alert systems, manage vendor performance and training, optimize BPO outsourcing processes, collaborate with internal strategy and support teams
Seniority
Mid-Senior, hands-on IC
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