酒店机票专员（客服）-体验与服务
Core
Handle multi-channel customer inquiries and manage end-to-end flight ticketing operations including booking, issuance, changes, and refunds.
Role type
Customer service agent (airline ticketing)
Builds
Flight itineraries and travel solutions for domestic and international passengers
Domain
Travel and Aviation
Deliverable
client delivery
Required skills
Flight status lookup, ticketing system operation, itinerary modification, special assistance handling, complaint resolution, data analysis for service optimization
Preferred skills
Civil aviation background, BSP/agency qualification, Eterm system proficiency
Responsibilities
Respond to customer inquiries via phone and online channels, process ticket bookings and changes, resolve flight disruptions and complaints, analyze service data to improve efficiency and user experience
Seniority
Junior, operational IC
