用户体验平台产品经理 - 抖音电商
Core
Build and iterate customer service platform products for Douyin E-commerce to optimize service linkages, manage work orders, and provide tool capabilities.
Role type
B2D Product Manager (Customer Service Platform)
Builds
Customer service platforms, service work order systems, and service tool capabilities for Douyin E-commerce.
Domain
E-commerce / Customer Service / AI (LLM/NLP)
Deliverable
product features
Required skills
B2B product management, customer service/after-sales system design, data dashboard design, AI/LLM/NLP integration, cross-functional collaboration, project execution
Preferred skills
Experience with intelligent customer service backends, chatbots, data metric system construction, business operations sensitivity
Technologies
LLM, NLP, BI tools, SaaS systems
Responsibilities
Define product solutions for experience issues and service linkages, diagnose pain points via data and research to deliver systematic solutions, drive operational teams to optimize service strategies through product insights
Seniority
Mid-level, hands-on IC