售后履约策略运营-TikTok Shop
Core
Design and manage end-to-end global after-sales fulfillment strategies, including order delivery, logistics, dispute resolution, and merchant support, to optimize service quality and efficiency.
Role type
Senior Strategy Operations Manager (After-Sales Fulfillment)
Builds
Global after-sales fulfillment service standards, processes, and KPIs for a cross-border e-commerce platform.
Domain
E-commerce / Retail / Logistics / Platform Operations
Required skills
After-sales strategy formulation, Fulfillment management, Merchant operations, Platform governance, Cross-functional collaboration, Data analysis, Process optimization, Stakeholder management, Project management, Systemic thinking
Preferred skills
Experience building service systems from scratch, Complex business process optimization, Industry benchmarking
Technologies
N/A
Responsibilities
Define global after-sales fulfillment strategies covering order fulfillment, logistics, and dispute handling; Monitor and analyze service quality metrics to identify bottlenecks and drive improvements; Design tiered service strategies for merchants based on scale and risk; Collaborate with product, logistics, and risk teams to optimize cross-functional workflows; Track industry best practices and implement internal pilot programs.
Seniority
Senior, hands-on IC
