TikTok Shop - Global Moderation Process Program Manager
Core
Design, standardize, and maintain global moderation processes, workflows, and governance frameworks for TikTok Shop to ensure a safe and compliant marketplace.
Role type
Global Process Program Manager (Operations & Governance)
Builds
Scalable operational models, SOPs, escalation frameworks, and governance mechanisms for global moderation teams.
Domain
E-commerce / Trust & Safety / Platform Operations
Deliverable
production ML models
Required skills
Global operations management, process standardization, stakeholder management, process transformation, data-driven analysis, change management, AI/automation workflow integration
Preferred skills
Moderation/trust & safety experience, familiarity with AI and automation tooling ecosystems
Responsibilities
Design global moderation processes and governance frameworks; Align regional operations with global standards; Develop escalation frameworks and operational controls; Partner with regional teams to operationalize global initiatives; Identify process gaps and inefficiencies through data analysis; Lead process improvement for quality and scalability; Monitor process compliance and operational health; Support rollout of AI-assisted moderation workflows; Collaborate with Product to translate pain points into automation opportunities.
Seniority
Mid-Senior, hands-on IC