Senior Customer & Competitive Insights Program Manager (Multiple Positions)
Core
Drive benchmarking, market research, and user testing to optimize the buyer journey and maximize user satisfaction for TikTok's platform.
Role type
Senior Customer & Competitive Insights Program Manager
Builds
Data-driven business strategies and buyer journey improvements
Domain
Social media / E-commerce
Deliverable
dashboards & analysis
Required skills
User testing design and analysis, Data analysis with SQL/Python/R, Dashboard and report building, Stakeholder management, Cross-functional collaboration, Project risk management
Responsibilities
Conduct market research to understand user needs and behaviors; Facilitate user testing using qualitative and quantitative methods; Build dashboards and reports to monitor product performance; Collaborate with cross-functional teams to drive alignment on roadmaps; Manage project or program risk and issues related to deadlines and budget; Mentor junior-level team members.
