Experience Operation Manager -TikTok
Core
Manage BPO partners and operations for TikTok's international video business, ensuring performance, SLA/KPI governance, and team scaling.
Role type
Senior BPO Operations Manager
Builds
BPO team operations and processes for global video products
Domain
Social media / Short-video platforms
Required skills
BPO/vendor management, program/project management, stakeholder management, data analysis (SQL, Excel, Tableau), workforce planning, SOP design
Preferred skills
Internet user experience lifecycle management, social/short-video product ecosystem knowledge, TikTok or tech industry experience
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