Project & Operations Program Manager (Monetization Integrity Ops)
Core
Deliver high-quality content moderation at optimal cost to support TikTok's Trust & Safety objectives and ensure advertiser brand safety.
Role type
Senior IC Project & Operations Program Manager
Builds
Content moderation workflows, operational processes, and advertising ecosystem reliability
Domain
Social media platform operations / Trust & Safety / Monetization
Required skills
Project management, process transformation, operational improvement, performance analysis, root cause analysis, stakeholder engagement, business case development, data-driven decision making
Preferred skills
Business transformation, operational excellence, BPO/outsourced operations management, process redesign and automation, Lean/Six Sigma methodologies, multi-site operations experience
Technologies
Excel/Sheets, MI/BI tools, performance dashboards
Responsibilities
Own improvement projects from scoping to closure; map current-state processes and design future-state workflows; use operational data to identify opportunities and establish KPIs; develop data-driven business cases and quantify benefits; lead readiness and transition activities for new systems and processes; facilitate stakeholder alignment and problem-solving workshops.
Seniority
Senior, hands-on IC
