Senior Operations Specialist, Customer Service - Global Payment
Core
Manage end-to-end customer service and regulatory complaints for TikTok's global payment solutions, overseeing LATAM BPO teams and driving operational excellence.
Role type
Senior Operations Specialist (Customer Service & BPO Management)
Builds
Payment acquisition, disbursement, transaction monitoring, and foreign exchange conversion services for TikTok users.
Domain
Fintech / Global Payments
Required skills
Payment operations, BPO team management, regulatory compliance, conflict resolution, data analytics, process improvement
Preferred skills
Ombudsman complaint handling, consumer dispute resolution, LATAM market experience
Technologies
N/A
Responsibilities
Handle escalated regulatory complaints and act as a mediator in conflict resolution; oversee LATAM BPO teams and manage service-delivery performance metrics; identify optimization opportunities through data analytics and partner with peer functions for long-term issue resolution; build frameworks ensuring compliance with local data-protection requirements.
Seniority
Senior, hands-on IC