Head of Target & Performance, Trust & Safety
Core
Lead target methodology, performance evaluation design, and data-driven business improvement for Trust & Safety Operations.
Role type
Senior IC Head of Target & Performance
Builds
Performance scorecards, target frameworks, and management frameworks connecting metrics to business outcomes
Domain
Trust & Safety Operations / Business Analytics
Deliverable
dashboards & analysis
Required skills
Target framework design, performance scorecard development, quantitative and qualitative analysis, stakeholder alignment, project leadership, data definition governance
Preferred skills
Trust & Safety domain experience
Technologies
N/A
Responsibilities
Design and govern target-setting frameworks for quality, efficiency, and cost metrics; Translate business strategy into measurable scorecards and evaluation mechanisms; Analyze operational metrics to identify gaps and improvement opportunities; Convert insights into actionable performance drive recommendations; Own performance scorecard iteration for frontline and management roles; Partner with cross-functional teams to align data definitions and reporting; Lead a team of analysts and performance specialists
Seniority
Senior, hands-on IC with team leadership
