售后体验洞察产品经理 - 抖音电商
Core
Build a closed-loop insight mechanism to identify, analyze, and resolve core post-sales experience issues for Douyin E-commerce users based on feedback, complaints, and service data.
Role type
Post-sales experience insight product manager
Builds
Product features, models, and service process optimizations for the post-sales experience domain
Domain
E-commerce, Consumer Services, AI/LLM
Deliverable
production ML models | product features
Required skills
User experience analysis, Voice of Customer (VOC) insights, Data analysis, AI/LLM product knowledge, Quantitative and qualitative analysis
Preferred skills
Experience with model performance analysis, User feedback analysis
Technologies
Large language models (LLMs), AI conversational products
Responsibilities
Establish experience metrics and issue tagging systems; Collaborate with product, algorithm, and operations teams to drive issue resolution; Track progress and evaluate improvement effects.
Seniority
Mid-level, hands-on IC
