Child Safety Operations Specialist - Trust and Safety
Core
Manage global time-sensitive escalations and child endangerment incidents to detect and remove harmful content, including child sexual abuse and exploitation.
Role type
Senior IC Trust and Safety Operations Specialist
Builds
Operational workflows and enforcement mechanisms for online community safety
Domain
Internet safety / Child protection
Deliverable
production ML models
Required skills
Risk assessment, incident management, SOP development, root cause analysis, stakeholder coordination, law enforcement liaison, instant decision-making, workflow calibration
Preferred skills
Social media investigation, analytical tools, LLMs and generative AI architectures, model labeling, performance optimization
Technologies
Moderation pipelines, case management systems, investigative tools
Responsibilities
Evaluate risk and threats in time-critical escalations; conduct deep dive analysis and RCAs for on/off platform risks; support quality and tooling enhancements across operational workflows; review user escalations related to vulnerable community members; assess inbound escalations from Law Enforcement; execute instant decision-making on graphic content and coordinate with internal/external partners; develop and support testing of innovative enforcement mechanisms.
Seniority
Senior, hands-on IC