售前服务方案运营专家（AI智能化方向） - 抖音电商
Core
Design pre-sales service solutions for Douyin E-commerce to enhance intelligent customer service resolution rates and user experience by addressing decision-making bottlenecks.
Role type
Pre-sales service strategy expert (AI/GenAI focus)
Builds
Intelligent pre-sales service capabilities and strategies for Douyin E-commerce
Domain
E-commerce + Generative AI
Deliverable
production ML models
Required skills
Pre-sales service strategy design, GenAI application, data analysis, user research, process design, project management, cross-functional collaboration
Preferred skills
Experience with large language models (LLMs), prompt engineering, service automation
Technologies
Large Language Models (LLMs), AI strategies, Skill frameworks
Responsibilities
Analyze pre-sales decision chains to identify core user problems; Translate manual service experience and product knowledge into AI strategies and skills; Design solutions for key pre-sales bottlenecks (product inquiries, promotions, payment); Collaborate with product and algorithm teams to implement and iterate service solutions.
