TikTok Shop - CBT Operations & Seller Operations Manager – UK
Core
Manage CBT site operations across 11 UK locations and oversee seller operations for ~1,600 cross-border sellers, focusing on logistics execution, onboarding, and performance improvement.
Role type
Senior IC operations manager (logistics & seller operations)
Builds
Scalable logistics solutions and seller support mechanisms for cross-border e-commerce
Domain
E-commerce logistics / Cross-border trade
Required skills
Logistics operations management, site performance monitoring, KPI definition, root-cause analysis, capacity planning, seller onboarding, stakeholder coordination, data analysis, process improvement
Preferred skills
Multi-site logistics management, cross-border e-commerce experience, high-volume seller program management, UK carrier relationships, travel within UK
Technologies
WMS, TMS, carrier systems, analytics tools
Responsibilities
Own day-to-day CBT operations across 11 UK sites; Manage on-site operational performance including parcel handover, scanning, sorting, and dispatch; Establish site-level KPIs and SOPs; Coordinate with logistics providers for capacity and staffing; Drive continuous improvement in operational efficiency and lead time; Own CBT seller operations covering onboarding, education, and issue resolution; Provide hyper-care support for 1,600 sellers; Analyze seller-level logistics performance to identify blockers; Build scalable onboarding and support mechanisms; Collaborate with cross-functional teams to resolve operational issues; Translate seller feedback into product and process improvements
