商家客服产品经理-抖音生活服务
Core
Design and implement customer service reception tools for merchants on the Douyin Life Services platform to reduce operational costs and improve efficiency.
Role type
Product Manager (Merchant Customer Service Tools)
Builds
Merchant-side customer service reception tools and AI-assisted solutions
Domain
Local Life Services / E-commerce / AI
Deliverable
product features
Required skills
Product planning, Functional design, AI/LLM integration, Cross-functional coordination, Data-driven iteration, Requirement abstraction
Preferred skills
Experience in Life Services, E-commerce merchant backends, Intelligent customer service, SaaS tools, AI products
Technologies
AI Large Models
Responsibilities
Plan and design merchant reception tools, Collaborate with algorithm teams to enhance AI assistance, Manage product lifecycle and coordinate cross-team resources, Optimize service standards and data loops for bilateral value
Seniority
Mid-level, hands-on IC