VOB体验运营-TikTok Shop
Core
Diagnose and optimize merchant experience across international e-commerce platform product modules by analyzing user feedback, service data, and business rules to identify pain points and drive improvements.
Role type
Senior Product Operations Manager (Merchant Experience)
Builds
Optimized merchant experience flows, product features, and operational strategies for international e-commerce platforms.
Domain
E-commerce / Merchant Operations
Deliverable
product features
Required skills
System thinking, data analysis, qualitative research, cross-functional collaboration, project management, experience validation.
Preferred skills
Experience with e-commerce platforms, merchant ecosystems, complex product modules, experience metrics (NPS/NLS), crisis management during major sales events.
Responsibilities
Identify high-frequency pain points and structural issues in merchant experience chains; establish monitoring and early warning mechanisms for experience metrics; drive end-to-end resolution of key experience issues with cross-functional teams; evaluate and challenge proposed solutions to ensure they address root causes and improve actual merchant experience.