TikTok Shop - Seller Governance Lead
Core
Design and implement seller performance policies and governance frameworks to ensure a safe, sustainable, and high-trust marketplace experience for customers and sellers.
Role type
Senior program management lead (seller governance)
Builds
Scalable governance capabilities, monitoring mechanisms, and global support structures for regional teams
Domain
E-commerce / Marketplace platforms
Deliverable
product features
Required skills
Program management, policy design, data analysis, cross-functional collaboration, change management, stakeholder influence, strategic planning, risk management, KPI definition
Preferred skills
Influencing without direct authority, global strategy alignment
Technologies
None stated
Responsibilities
Develop seller performance policies across onboarding, service quality, and fund management; Create intelligence strategies by analyzing business data and seller satisfaction metrics; Build global governance capabilities including monitoring mechanisms; Translate seller experience insights into cross-functional action plans; Analyze key cost drivers to identify sustainable strategies for third-party sellers; Lead the development of strategy and vision for multiple areas; Coach regional teams to improve seller satisfaction metrics; Report business outcomes and seller impact to leadership
Seniority
Senior, hands-on IC with strategic influence