TikTok Shop - Customer Experience Strategy & Product Program Manager
Core
Develop after-sales service strategies and translate customer journey insights into service policies, processes, and product solutions for TikTok Shop.
Role type
Senior Product Manager (Customer Experience & Strategy)
Builds
After-sales service policies, operational processes, and product features for TikTok Shop
Domain
E-Commerce / Customer Experience
Deliverable
product features
Required skills
Service strategy design, Customer journey analysis, Product requirement translation, Data-driven decision making, Cross-functional collaboration, Stakeholder management
Preferred skills
End-to-end product execution from concept to launch
Technologies
Data analysis tools, Experimentation frameworks
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