TikTok Shop - Customer Experience Strategy & Product Program Manager
Core
Develop and drive after-sales service strategies to address customer needs and business priorities for TikTok Shop, translating insights into policies, processes, and product solutions.
Role type
Product Program Manager (Customer Experience Strategy)
Builds
After-sales service policies, processes, and product features for TikTok Shop
Domain
E-Commerce / Customer Experience
Deliverable
product features
Required skills
Service strategy, Customer journey analysis, Cross-functional collaboration, Data analysis, Product requirements translation, Stakeholder management
Preferred skills
End-to-end product execution from concept to launch
Technologies
N/A
Responsibilities
Develop after-sales experience strategies based on customer needs and data; Identify gaps in the customer journey and design service solutions; Translate strategies into actionable product requirements; Define success metrics and evaluate strategy impact through data analysis.
Seniority
Mid-level, hands-on IC