Customer Operations Coordinator
Core
Support customers, field teams, and daily operations by managing enquiries, coordinating jobs, and maintaining operational flow.
Role type
Customer Operations Coordinator
Builds
Customer service interactions, job bookings, and operational coordination
Domain
Service-based operations (trades, construction, property, insurance)
Required skills
Customer service, coordination, scheduling, dispatch, problem-solving, computer systems proficiency, organization, attention to detail
Responsibilities
Support customers via phone, email, and web platforms; manage bookings and follow-ups; maintain accurate job information; communicate with technicians and Operations Managers; learn scheduling and dispatch processes
Seniority
Entry-level to Junior, hands-on IC
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