Manager, Fraud Operations
Core
Strategic leadership role overseeing multiple Fraud Operations teams and pods (disputes, compliance) to drive scalable efficiency, operational excellence, and high-performance culture.
Role type
Senior Manager, Fraud Operations
Builds
Fraud operations function, dispute resolution workflows, compliance processes
Domain
FinTech, Fraud Risk Management, Operations
Required skills
Strategic planning, risk management, team leadership, operational transformation, cross-functional alignment, incident resolution, Lean Six Sigma, data-driven methodologies, AI tool implementation
Preferred skills
Scripting/querying languages (Python, SQL), change management, ambiguity navigation
Technologies
AI-enabled tools, agent assist, automation, Python, SQL
Responsibilities
Lead and develop people leaders and ICs across specialized teams; define and execute operational strategy to improve efficiency and quality; drive cross-functional alignment and resolve complex stakeholder issues; manage queue health and service levels; foster a high-performance, psychologically safe culture.
Seniority
Senior Manager, hands-on leadership with strategic oversight
