People Service & Support Advisor
Core
Provide frontline HR advice and service to employees and managers, helping them navigate the employee lifecycle and resolve operational people matters.
Role type
HR Operations Advisor (Frontline Service)
Builds
A modern, connected, and responsive People & Culture service model for Legal Aid NSW.
Domain
Public Sector / Legal Aid / Human Resources
Required skills
HR advisory, employee services, HR operations, payroll administration, shared services, case management, system navigation, process improvement, stakeholder communication, data accuracy
Preferred skills
Problem-solving, high-volume work management, clear explanation of complex processes, escalation judgment, technology adoption, confidentiality
Technologies
HR systems, case management tools, service channels
Responsibilities
Provide responsive and accurate HR advice across the employee lifecycle; manage and triage frontline HR enquiries; coordinate establishment and organizational changes; support onboarding, commencement, and payroll administration; maintain HR systems and employee records; identify recurring enquiry themes to improve service pathways; collaborate with Talent Acquisition, Business Partnering, and Employee Relations teams.
Seniority
Mid-level, hands-on IC
