Customer Advocate, Vending Machine
Core
Onsite team member managing the customer pickup experience at Carvana's car vending machines, handling paperwork, addressing minor technical issues, and assisting with vehicle loading/unloading.
Role type
Customer Advocate (Vending Machine Operations)
Builds
The end-to-end customer pickup experience for used car buyers at Carvana vending machines
Domain
Used automotive retail / Vending machine operations
Deliverable
product features
Required skills
Customer service, vehicle loading/unloading, paperwork processing, basic technical troubleshooting, physical labor (lifting 50lbs), driving
Preferred skills
Notary public license, state-specific salesperson license, Vehicle Verifier license
Technologies
Customer tracking system, DMV/title and registration systems
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor vending machine technical issues, drive safely to transport vehicles, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level, hands-on IC