Customer Success Specialist - Farming
Core
Customer Success Specialist for individual medical professionals (doctors, specialists) and clinics, focusing on churn prevention, onboarding, and upselling SaaS features.
Role type
Customer Success Specialist (IC)
Builds
SaaS platform supporting doctors in daily clinic operations
Domain
Healthcare / SaaS
Required skills
customer needs analysis, objection handling, relationship building, time management, data analysis, adaptability, teamwork, proactive problem solving
Preferred skills
sales experience, high communication quality, English B1
Technologies
SaaS systems, CRM tools
Responsibilities
Contact clients via phone/online to understand needs and implement solutions; conduct retention conversations to prevent churn; optimize client usage by enabling additional system features and upselling products; guide clients through the re-onboarding process; manage contract renewals; collaborate with Product, Finance, and Marketing teams.
Seniority
Individual Contributor
