Program Management Specialist(TW CS Program Management)
Core
Design, build, and continuously optimize operational processes to improve efficiency and deliver exceptional customer experiences for Coupang's Taiwan operations.
Role type
Program Management Specialist (Customer Service Innovation)
Builds
Operational workflows and automated solutions for Coupang's Rocket Delivery and Rocket Cross-Border services in Taiwan.
Domain
E-commerce / Customer Operations
Required skills
process design and optimization, cross-functional collaboration, data-driven decision making, project management, automation implementation
Preferred skills
data analysis, experience with large-scale operational processes
Technologies
N/A
Responsibilities
Design and optimize workflows to align with business goals; facilitate communication between customer service and other departments; establish and monitor key performance metrics; lead cross-functional projects to ensure on-time delivery; drive systematization and automation to reduce manual operations.
Seniority
Mid-level, hands-on IC