Senior Manager, Netflix Technology Experience (APAC)
Core
Leads a Manila-based regional IT operations team (Remote Corp Support, Remote Studio Support, IAM) to ensure service excellence and user experience for Netflix's global technology organization.
Role type
Senior Manager, IT Operations & Technology Management
Builds
Global technology support services and identity management infrastructure for Netflix
Domain
Entertainment streaming, IT Operations, Cloud Infrastructure, IAM
Required skills
IT Operations management, team leadership (managing managers), strategic planning, data-driven decision making, budget forecasting, IAM knowledge, cloud applications, networking, AI/automation adoption, change management
Preferred skills
Production/Post-Production experience, Netflix culture alignment
Technologies
Cloud applications, Identity and Access Management (IAM), observability tooling
Responsibilities
Lead multidisciplinary IT teams across Remote Enterprise, Remote Studio, and IAM domains; Build and coach managers to lead high-autonomy teams; Ensure operational excellence and leverage data for business decisions; Manage annual budget, workforce, and portfolio forecasting; Champion adoption of AI and automation to enhance team performance; Establish cross-region partnerships to drive global strategy.
Seniority
Senior Manager, hands-on leadership
