Application Support Engineer
Core
Provide Level 1 and Level 2 application support for enterprise clients, investigating issues, performing root cause analysis, and ensuring system operations.
Role type
Application Support Engineer
Builds
Enterprise applications and system operations
Domain
Enterprise software support
Deliverable
client delivery
Required skills
SQL queries, log analysis, API troubleshooting, ticketing systems, system monitoring, SIT/UAT testing, release support, documentation, user training
Preferred skills
Mandarin language proficiency
Technologies
Jira, ServiceNow
Responsibilities
Investigate and resolve application and system-related issues, perform root cause analysis, monitor and manage support tickets, analyze logs and database records, support system testing and deployment activities, maintain documentation, conduct user training
Seniority
Mid-level, hands-on IC
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