Customer Advocate , VM, Market Operations
Core
Customer Advocates manage the end-to-end customer pickup experience at Carvana's automated car vending machines, including vehicle handover, paperwork, and minor technical support.
Role type
Frontline customer service associate (automotive retail)
Builds
The Carvana car vending machine pickup experience
Domain
Used automotive retail
Deliverable
product features
Required skills
Customer service, vehicle handling, paperwork processing, basic technical troubleshooting, safe driving, physical labor
Preferred skills
Notary public certification, DMV/title system access, Vehicle Verifier license (CA)
Responsibilities
Create a memorable pickup experience for customers, complete customer paperwork and update tracking systems, address customer questions and minor vending machine issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading/unloading vehicles