Customer Experience Specialist – Bilingual (Fluent in Portuguese & English) | Cairo, Egypt
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written Portuguese (fluent), English (B2), problem-solving, time management, adaptability, data usage for decision making
Preferred skills
Prior experience in customer support/contact center, travel/e-commerce/hospitality/BPO, familiarity with CRM or ticketing systems
Responsibilities
Handle a high volume of inquiries and deliver accurate, timely resolutions; Take end-to-end ownership of booking issues (changes, cancellations, payments); Collaborate with Team Leaders and other teams to resolve complex cases; Work rotational shifts including weekends and holidays; Safeguard customer data and maintain strict confidentiality
