Customer Experience Specialist – Bilingual (Fluent in Italian & English) | Cairo, Egypt
Core
Deliver outstanding service to guests and partners via phone, email, and chat, handling high-volume inquiries and end-to-end ownership of booking issues.
Role type
Customer Experience Specialist (Contact Center)
Builds
Customer support operations for a global travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written Italian (fluent), English (B2), problem-solving, time management, adaptability to new tools, data-driven decision making
Preferred skills
Prior experience in customer support/contact center, travel/e-commerce/hospitality/BPO, familiarity with CRM/ticketing systems
Responsibilities
Handle high volume of inquiries via multiple channels, resolve booking changes/cancellations/payments, achieve KPIs (quality, productivity, satisfaction), collaborate with teams on complex cases, work rotational shifts including weekends/holidays
Seniority
Individual Contributor
