Associate Customer Support Technician
Core
First point of contact for customer questions, technical issues, and product-related concerns regarding cloud-based insurance technology and software solutions.
Role type
Associate Customer Support Technician
Builds
Customer support services for insurance technology and software solutions
Domain
Insurance technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, case management, technical communication, diagnostic questioning, Microsoft applications proficiency
Preferred skills
B2B or technology environment support experience, familiarity with Salesforce/Freshdesk/Jira, basic networking concepts
Responsibilities
Respond to customer inquiries via phone, email, and chat; triage and troubleshoot technical problems; document issues and resolutions; escalate complex issues to internal teams; communicate technical solutions clearly to customers
Seniority
Entry-level, hands-on IC
