Customer Service Consultant
Core
First point of contact for customers handling inbound enquiries and resolving account-related questions for a fintech business.
Role type
Customer Support Consultant
Builds
Customer experience and support for payment and banking solutions
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Inbound customer support, payment and account query resolution, internal system data entry, complex enquiry escalation, empathetic communication, fast-paced environment adaptability
Preferred skills
Financial services experience
Responsibilities
Manage inbound customer enquiries via phone and email, Assist customers with payment and account-related queries, Accurately update customer information across internal systems, Escalate complex enquiries to specialist teams
Seniority
Entry-level to Junior, temporary contract
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