Platform Owner (Omni Channel) - Country Road Group
Core
Lead the operational performance, reliability, and roadmap of key omnichannel technology platforms powering digital commerce, store/POS, and customer engagement for a fashion retail portfolio.
Role type
Senior Platform Owner (Omnichannel)
Builds
Digital commerce platforms, store/POS systems, customer engagement and loyalty tools
Domain
Retail / Omnichannel Commerce
Required skills
Platform ownership, team leadership, vendor/partner management, Shopify Plus, cloud services (AWS), API/integration concepts, SQL, incident/problem management
Preferred skills
Enterprise retail/POS experience, app ecosystem knowledge, AI/automation opportunities, commercial judgement
Technologies
Shopify Plus, AWS
Responsibilities
Own operational performance and roadmap of omnichannel platforms; Translate strategy into platform plans and operational practices; Lead and develop a team of platform specialists; Manage relationships with technology vendors and partners; Lead platform-level incident response and problem management; Support major platform initiatives (migrations, upgrades, onboarding); Monitor platform performance and KPIs; Identify opportunities to simplify and consolidate the technology landscape
Seniority
Senior, hands-on IC with team leadership