Guest Service Agent
Core
Front desk agent responsible for guest check-in, check-out, reservations, and account management to deliver exceptional hospitality.
Role type
Guest Service Agent
Builds
Guest experiences and hotel service delivery
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest account management, Reservation handling, Multi-tasking, Team collaboration, Verbal communication, Written communication
Responsibilities
Manage guest check-in and check-out processes, Handle guest reservations and accounts, Promote hotel amenities and services, Provide local area recommendations, Resolve guest issues and inquiries
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