Business Process Analyst I
Core
Frontline business process and systems support analyst for Municipal Court Services, providing daily operational support, troubleshooting, and training to court staff.
Role type
Business Process Analyst I
Builds
Consistent, efficient, and reliable Court operations
Domain
Public sector / Municipal Court / IT Support
Required skills
Business process analysis, system troubleshooting, user training, test execution, asset inventory management, content creation for digital displays
Preferred skills
Business application support, software testing, end-user training development
Technologies
Departmental applications, case management systems, desktop hardware, SharePoint, digital display systems
Responsibilities
Provide daily operational, process, and system support to Municipal Court employees; Serve as initial point of contact for operational and system-related issues; Resolve operational and system issues and coordinate escalations; Provide systems, process, and procedural training to court staff; Participate in system, application, and business-process testing; Maintain departmental technology resources and assist with digital content creation
Seniority
Entry-level, hands-on IC
