IT Support IV, Manufacturing Operations (Onsite)
Core
Senior IT support specialist for manufacturing and warehouse operations, ensuring uptime for production, shipping, and logistics environments.
Role type
Senior IC IT Support Engineer (Manufacturing/Logistics)
Builds
Stable IT infrastructure and support processes for manufacturing and warehouse facilities
Domain
Manufacturing operations and logistics
Required skills
complex endpoint troubleshooting, hardware lifecycle management, incident prioritization, network connectivity validation, ITSM/ITIL practices, identity management concepts, cross-functional partnership, policy compliance auditing
Preferred skills
audio/visual system troubleshooting, scripting for automation (PowerShell/Bash/Python), relevant certifications (Microsoft/Jamf/CompTIA)
Technologies
Jamf, Microsoft Intune/Autopilot, Tanium, ServiceNow, Okta, Google Workspace, Zoom, Slack, Zebra printers, Windows imaging, PXE environments
Responsibilities
Serve as senior escalation point for IT issues; diagnose and resolve complex hardware/software/endpoint issues; respond to production-critical incidents; deploy and manage manufacturing devices; support production lines and equipment deployments; troubleshoot manufacturing network connectivity; maintain enterprise systems and tools; improve onboarding/offboarding workflows; lead implementation of support tools and automations; track SLA adherence and incident trends; mentor peers and provide technical peer review; audit IT policies and security practices; manage vendor hardware sourcing and inventory
Seniority
Senior, hands-on IC