Technical CRM & QA Specialist (Braze)
Core
QA and troubleshoot Braze lifecycle email and SMS programs to ensure reliable patient communication.
Role type
Technical CRM & QA Specialist (Braze)
Builds
Lifecycle email and SMS campaigns for a women's healthcare platform
Domain
Healthcare + Customer Relationship Management (CRM)
Required skills
Braze Canvases, Liquid scripting, email HTML/CSS, REST APIs, webhook debugging, bug documentation
Preferred skills
Braze Administrator/Developer certification, Amplitude, Segment, Snowflake, Redash, SQL
Technologies
Braze, Liquid, HTML, CSS, JSON, Jira, Asana
Responsibilities
Test Braze Canvases and campaigns including audience segments and branching paths; Validate Liquid logic and message rendering across devices; Check SMS content, encoding, and opt-out functionality; Monitor delivery, rate limits, and conversion tracking; Audit active automation flows; Investigate delivery failures and data sync discrepancies; Document bugs with reproducible steps.
Seniority
Mid-level, hands-on IC