Business Process Analyst II
Core
Analyze and optimize business processes for asset management, field operations, and capital projects within the Transportation & Public Works department, serving a large user base of 400+ staff and field workers.
Role type
Business Process Analyst (Systems & Process Optimization)
Builds
VUEWorks Work Order System configurations, reports, and process documentation
Domain
Municipal government / Transportation & Public Works / GIS
Required skills
Business analysis, process documentation, system configuration, data integrity management, user training, report building, quality assurance, stakeholder liaison
Preferred skills
ESRI Suite (ArcPro, ArcGIS Online) administration, utility dataset management, engineering drawing interpretation, capital programming, large end-user base support
Technologies
VUEWorks, ESRI Suite (ArcPro, ArcGIS Online)
Responsibilities
Serve as technical liaison between department staff, IT, and system users; Develop and deliver user training and maintain training systems; Update process documentation and conduct system upgrade testing; Build and maintain VUEWorks reports; Perform quality assurance and controls for data integrity; Develop business processes independently using best practices
Seniority
Mid-level, hands-on IC