Shift Lead | Wellesley
Core
Lead a team in a fast-paced cafe environment to deliver high-quality coffee and matcha products while ensuring smooth operations and excellent customer hospitality.
Role type
Shift Lead (Hospitality/Cafe Operations)
Builds
Coffee and matcha beverages, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and matcha expertise, team leadership, multi-tasking, customer service, operational process adherence, shift management
Preferred skills
Hospitality passion, brand ambassadorship, team growth mentorship
Responsibilities
Craft coffee and matcha products, provide exceptional customer hospitality, train new employees on recipes and processes, open and close the store safely, resolve customer issues, lead initiatives to increase foot traffic and sales
Seniority
Mid-level, hands-on IC