Shift Lead | Washington, D.C.
Core
Lead shift operations for a high-volume cafe, ensuring smooth service, team coordination, and exceptional hospitality for customers.
Role type
Shift Lead (Hospitality/Cafe Operations)
Builds
Coffee and matcha products, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and/or matcha expertise, shift management, team training, customer service, multi-tasking, operational process adherence
Preferred skills
Hospitality passion, brand ambassadorship, driving sales initiatives, fostering team growth
Responsibilities
Craft coffee and matcha products, provide exceptional hospitality, train new employees on recipes and processes, open and close the store, resolve customer issues, lead initiatives to increase foot traffic and profitability
Seniority
Mid-level, hands-on IC
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