Field Technician Operations Lead
Core
Lead field operations for drone delivery dropbox sites, ensuring equipment reliability, safety, and site readiness to support autonomous logistics.
Role type
Senior field operations lead (multi-site technical service)
Builds
Autonomous drone delivery logistics system
Domain
Logistics / Autonomous Drones / Healthcare Supply Chain
Required skills
Field operations leadership, preventive maintenance, troubleshooting, multi-site planning, safety culture development, performance management, stakeholder coordination, continuous improvement, physical site assessment, work order management
Preferred skills
Experience with distributed field teams, partner-operated sites, time-sensitive operations
Technologies
Drone delivery systems, field service tools, work order management systems
Responsibilities
Manage and develop Field Support Supervisors and regional technician teams; establish regional plans for inspections, maintenance, and repairs; prioritize work based on safety risk and operational urgency; coordinate escalations with engineering and partners; monitor trends in equipment availability and site readiness; conduct regular site visits to assess conditions and review work; build consistent processes for issue documentation and repair follow-up; support hiring, onboarding, and performance development for frontline staff.
Seniority
Senior, hands-on IC with team leadership
