Customer Advocate - Dealership Attendant
Core
Serve as the primary point of contact for walk-in and appointment-based shoppers in a Dallas showroom, guiding them from inquiry to sale and managing post-sale relationships for new vehicles.
Role type
Senior IC customer advocate (automotive sales)
Builds
New vehicle sales and fleet sales for CDJR
Domain
Automotive retail / Used car sales
Deliverable
product features
Required skills
Customer service, Sales funnel management, Inventory management, B2B sales, Product knowledge (CDJR), Communication
Preferred skills
Automotive trends knowledge, CRM tool proficiency
Technologies
Carvana.com, Carma, Cruise Control
Responsibilities
Guide customers through the sales funnel and finalize vehicle selection; Maintain a clean and organized sales lot; Engage in B2B sales to drive fleet sales; Continue customer engagement beyond the point of sale.
Seniority
Individual Contributor, entry-to-mid level